Get In Touch With Russell & Bromley

All Russell & Bromley products featured on our site are available through our Amazon storefront. Simply click any “Shop” or “View Collection” button, and you’ll be directed to Amazon where you can browse our full range, read customer reviews, check current pricing, and complete your purchase with Amazon’s secure checkout. Prime members enjoy fast, free delivery on eligible items.

Since all purchases are fulfilled through Amazon, returns and exchanges follow Amazon’s standard returns policy. Most items can be returned within 30 days of receipt for a full refund. Simply initiate your return through your Amazon account, and you’ll receive a prepaid return label. For specific questions about your order, Amazon’s customer service team is available 24/7.

Once your order ships from Amazon, you’ll receive a tracking number via email. You can monitor your shipment’s progress in real-time through your Amazon account under “Your Orders.” If you have questions about delivery timing or encounter any shipping issues, Amazon’s support team can provide immediate assistance with tracking updates.

Our footwear generally follows standard UK sizing and fits true to size for most customers. However, we recommend checking the detailed size guides and customer reviews on each product’s Amazon page, as some styles may run slightly large or small. Many customers share helpful fit feedback in their reviews, which can guide your size selection. If you’re between sizes, customer reviews often provide valuable insight.

Yes, through Amazon’s international shipping programme, many Russell & Bromley products can be shipped to countries worldwide. Availability and shipping costs vary by destination. When you view a product on Amazon, simply enter your delivery address to see if international shipping is available and to calculate delivery times and fees for your location.

To maintain the quality and longevity of your leather footwear, we recommend regular cleaning with a soft, damp cloth and conditioning with a quality leather cream every few months. For suede styles, use a suede brush to maintain the nap and a protective spray to guard against water and stains. Store shoes in a cool, dry place with shoe trees to help maintain their shape. Specific care instructions are included with each product.